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CasinoCruise.com is a modern casino that has been around for the past 3 years. It is owned and ran by Genesis Global Limited, a Maltese company that holds licenses in both Malta and the United Kingdom. Casino Cruise also holds a license in Curacao under Exodus Media N. V., a company based in the same country.
Casino Cruise advocates for responsible gambling. If a player becomes addicted to the detriment of his/her health, they can ask for assistance from customer support. Persons under the age of 18 years are not admissible to the casino.
To play, you have to open an account. However, you don’t have to spend if you play the free games. There are quite a lot of games to choose from the casino lobby. From slots to roulette, there’s something for everyone.
Casino Cruise Bonuses and Promotions
Casino Cruise has some juicy offers to entice players to join and spend more money when they do. The promotions offered include:
- Welcome Package
- First Class Trip
- A share of €5,000
- Monday Breeze
- Sea-faring spins
- Monthly Splash Bonus
- Weekend freebie
- Tuesday Pool Party
- Cash Points
WELCOME BONUS PACK: €1,000 Free Cash and 200 Free Spins!
|Deposit||Max Bonus||Match Bonus||Bonus Code|
|1st||€200||100% + 200 Free Spins||–|
Some promotions are terminated or changed with time. The above-listed ones were available at the time of writing this review.
The more a player plays, they edge closer to joining the VIP club. At the VIP club, there are exclusive offers, bonuses, and premium customer support services. Within the VIP, there are three levels. In order of increasing seniority, they are Deluxe Suite, Royal Suite, and President Suite. They each have perks like express withdrawals, welcome gifts, and cashback offers.
Casino Cruise Games and Software
Casino Cruise has its gaming software provided by top game developers like Quickspin, Yggdrasil, Microgaming, Evolution Gaming, NetEnt, NYX, and Play ‘N Go. The good thing with having many developers is the diversity. There are classic games for those who love them and newer, progressive games for those who prefer something more modern.
The games categories are:
- Live Casino: This category has real dealers, and other live players all of whom get transmitted to the player with the help of HD cameras. A fast internet connection is vital to catch all the action in real time. Examples are Blackjack Lobby, Immersive Roulette, Roulette Lobby, Dream Catcher, and Live Blackjack pro.
- Blackjack: It is popular because it has a low house edge. Casino Cruise has games like Single-deck Blackjack, Multihand Vegas Downton Blackjack, Double exposure Blackjack, Classic Blackjack Gold, and many others.
- Slots: Casino Cruise offers two kinds of slots; slots that are played free of charge (for fun and testing the waters), and slots that require an actual cash deposit. The popular ones include Cash Splash, King Cashalot, Jackpot Jester, Wizard of Gems, and Tunzamunni.
- Roulette: Casino Cruise has roulette tables that look very lifelike with very good graphics. Not only is the experience enhanced, but players can also strategize with greater clarity. The roulette games include European Roulette, French Roulette, Immersive Roulette, and Roulette Lobby.
- Video Poker: A nice selection of poker games is available.
To play the games, you need to have JAVA installed on your computer and Adobe Flash player installed on your web browser. They can be downloaded free of charge from their respective official websites.
Casino Cruise Payments and Security
Genesis Global Limited has taken measures to protect the information they collect from users from unauthorized parties. They have secured the transmission channels as well as their storage systems. However, they’ve issued a warning that they cannot guarantee 100% protection, which is realistic.
To make a deposit or a withdrawal, users have to undergo the KYC processes in place to ensure that they own the money they use and that they are of legal age. This means that withdrawals and first-time deposits sometimes take a couple of hours to be cleared.
To deposit money, the following payment channels are accepted by Casino Cruise: VISA, Mastercard, Neteller, Maestro, Trustly, Skrill, Zimpler, Entercash, Giropay, Sofort, Euteller, Paysafecard, Entropay, Ecopayz, and iDeal.
Casino Cruise Support Service
If a player has an issue with their account, they should visit the FAQ section for a speedy answer. If it doesn’t work, they should contact the customer support department for answers.
Casino Cruise has a professional customer care department that handles correspondence, queries, and complaints. To communicate with a customer care representative, customers can use the Chat button at the bottom right corner of the webpage. Alternatively, they can send an email or make a call. There are separate email addresses for different functions, i.e. sending documents, filing complaints, and making general queries.
Casino Cruise has an extensive social media presence to live up to what modern companies do. They have accounts on Twitter, Facebook, Instagram, and Google Plus. They also have a channel on YouTube.
The casino has an affiliate program in conjunction with Genesis Affiliates. Through this program, clients can make money by referring new clients and convincing them to create their accounts. It is even better if the new members deposit money.
The casino also intends to have a smartphone app. The website indicates that they have it in the Apple App Store, but on further investigation, it is not yet available. Such efforts could be an indication that there’s an app under development.
Casino Cruise is keen to give their customers a good interface to play on. There are free games to allow the punters to test their abilities before they invest real money. While the games are of a high standard, the website’s interface is user-friendly and easy to navigate through.
As players engage more in their games, they can become part of the VIP club. Casino Cruise has grown to become one of the top online casinos that has a perfect blend of high-quality games and the services to match them.